At 999php, your privacy is not an afterthought — it is a core part of how we build and operate the platform. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use it, and what rights you have over it.
Six principles that guide how 999php handles your personal information.
All data transmitted between your device and 999php is protected by industry-standard TLS encryption. Your account credentials and financial details are never stored in plain text.
999php does not sell, rent, or trade your personal data to third-party advertisers or data brokers — ever. Your information is used only to operate and improve the platform.
You can request access to your personal data, ask for corrections, or request deletion at any time by contacting our support team. We respond to all data requests within 15 business days.
We collect only the data that is necessary to provide our services, verify your identity, process transactions, and comply with applicable regulations. Nothing more.
We write our privacy policy in clear, readable English — not buried in legal jargon. You should always know what you're agreeing to when you use 999php.
999php's data practices are aligned with the Republic Act No. 10173 (Data Privacy Act of 2012) and the regulations of the National Privacy Commission of the Philippines.
This Privacy Policy applies to all personal data collected and processed by 999php ("the Platform," "we," "us," or "our") in connection with your use of the 999php website and gaming services. By registering an account or using the platform, you acknowledge that you have read and understood this Privacy Policy.
1.1 999php is committed to protecting the privacy and personal data of all players and visitors who interact with our platform. We understand that trust is the foundation of any long-term relationship, and that trust begins with being transparent about how we handle your information.
1.2 This Privacy Policy describes the types of personal data we collect from you, the purposes for which we use that data, the circumstances under which we may share it with third parties, and the rights you have in relation to your personal data under Philippine law.
1.3 This policy should be read alongside our Terms & Conditions and our Responsible Gaming policy, both of which form part of the overall agreement between you and 999php.
1.4 If you have any questions about this Privacy Policy or how your data is handled, please contact our Data Privacy Officer using the contact details provided in Section 15.
2.1 For the purposes of the Republic Act No. 10173 (Data Privacy Act of 2012) and its implementing rules and regulations, 999php is the personal information controller in respect of the personal data collected through the platform.
2.2 As the personal information controller, 999php determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out in accordance with applicable Philippine data privacy laws and regulations.
2.3 999php has designated a Data Privacy Officer (DPO) who is responsible for overseeing compliance with this Privacy Policy and applicable data protection laws. You may contact the DPO using the details in Section 15.
3.1 We collect the following categories of personal data from you in connection with your use of the 999php platform:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, government ID number | Account registration, age verification, KYC compliance |
| Contact Data | Mobile number, email address | Account communication, support, notifications |
| Financial Data | GCash/PayMaya account reference, bank account details | Processing deposits and withdrawals |
| Transaction Data | Deposit history, withdrawal history , game activity, bet amounts, winnings | Account management, fraud prevention, regulatory reporting |
| Technical Data | IP address, device type, browser type, operating system | Platform security, fraud detection, service optimization |
| Usage Data | Pages visited, games played, session duration, click patterns | Platform improvement, responsible gaming monitoring |
| Communications Data | Support chat transcripts, email correspondence | Customer support, dispute resolution, quality assurance |
3.2 We do not intentionally collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where health-related information is voluntarily provided in the context of a responsible gaming self-exclusion request.
4.1 Directly from you — when you register an account, complete identity verification, make a deposit or withdrawal, contact our support team, or participate in a promotion.
4.2 Automatically — when you access and use the platform, we automatically collect technical and usage data through cookies, log files, and similar tracking technologies. See Section 8 for more detail on cookies.
4.3 From third parties — we may receive data about you from payment processors (such as GCash, PayMaya, BPI, BDO, and Metrobank) in connection with transaction processing, and from identity verification service providers in connection with KYC compliance.
4.4 From publicly available sources — in limited circumstances, we may verify information you have provided against publicly available records for fraud prevention and compliance purposes.
5.1 999php uses your personal data for the following purposes:
5.2 999php will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or establishing another lawful basis for processing.
6.1 Under the Data Privacy Act of 2012 (Republic Act No. 10173), 999php processes your personal data on the following legal bases:
7.1 999php does not sell, rent, or trade your personal data to third parties. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Privacy Policy:
We share financial data with payment service providers such as GCash, PayMaya, BPI, BDO, and Metrobank solely for the purpose of processing your deposits and withdrawals. These providers are bound by their own privacy policies and applicable financial regulations.
We may share identity data with third-party KYC and identity verification service providers for the purpose of verifying your age and identity in compliance with our regulatory obligations.
We may disclose your personal data to government agencies, regulatory bodies, or law enforcement authorities where required to do so by law, court order, or regulatory directive, including disclosures required under Philippine AML regulations.
We may share data with trusted third-party service providers who assist us in operating the platform, such as cloud hosting providers, customer support software providers, and analytics platforms. All such providers are contractually required to process your data only on our instructions and in accordance with applicable data protection laws.
In the event of a merger, acquisition, or sale of all or part of 999php's business, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and any changes to this Privacy Policy that may result.
In all cases where we share your data with third parties, we require those parties to maintain appropriate security measures and to use your data only for the specific purpose for which it was shared. We do not permit third parties to use your data for their own marketing purposes.
8.1 999php uses cookies and similar tracking technologies to operate and improve the platform. A cookie is a small text file placed on your device when you visit the platform. Cookies help us recognize your device, maintain your session, and remember your preferences.
8.2 We use the following types of cookies:
8.3 You can control cookie settings through your browser preferences. Please note that disabling certain cookies may affect the functionality of the platform. Essential cookies cannot be disabled without preventing you from using the platform.
8.4 We do not use third-party advertising cookies or allow third-party advertisers to place cookies on the 999php platform.
9.1 999php retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.
9.2 As a general guide, we apply the following retention periods:
9.3 Where your account is closed following a self-exclusion request, we retain sufficient data to enforce the exclusion and prevent re-registration during the exclusion period.
9.4 When personal data is no longer required, it is securely deleted or anonymized in accordance with our data disposal procedures.
10.1 999php implements a range of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:
10.2 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, 999php will notify the National Privacy Commission and affected players in accordance with the requirements of the Data Privacy Act of 2012 and its implementing rules.
10.3 While we take all reasonable steps to protect your data, no method of electronic transmission or storage is completely secure. You are responsible for maintaining the security of your account credentials and for notifying us immediately if you suspect unauthorized access to your account.
11.1 Under the Data Privacy Act of 2012 (Republic Act No. 10173), you have the following rights in relation to your personal data held by 999php:
11.2 To exercise any of the above rights, please contact our Data Privacy Officer using the details in Section 15. We will respond to all data rights requests within 15 business days. We may need to verify your identity before processing your request.
Send your data rights request to our support team via the live chat on the platform or by email (see Section 15). Please include your registered mobile number or email address and a description of your request. We will acknowledge receipt within 3 business days.
12.1 The 999php platform is strictly intended for persons aged 21 years and above. We do not knowingly collect personal data from persons under the age of 21.
12.2 If we become aware that we have inadvertently collected personal data from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. Any funds deposited by an underage player will be returned to the payment source after deducting any applicable processing fees.
12.3 If you believe that a minor has registered an account on 999php, please contact our support team immediately so that we can investigate and take appropriate action.
13.1 In the course of operating the platform, your personal data may be transferred to and processed in countries other than the Philippines, for example where our cloud hosting infrastructure or third-party service providers are located.
13.2 Where such transfers occur, 999php ensures that appropriate safeguards are in place to protect your personal data in accordance with the requirements of the Data Privacy Act of 2012. These safeguards may include contractual data protection clauses with the receiving party or reliance on the receiving country's adequacy determination.
13.3 By using the 999php platform, you acknowledge and consent to the transfer of your personal data to other countries as described in this section, subject to the safeguards described above.
14.1 999php reserves the right to update or amend this Privacy Policy at any time. The date of the most recent revision is indicated at the top of this page.
14.2 Where changes to this Privacy Policy are material, we will make reasonable efforts to notify registered players via the contact details on file or through a prominent notice on the platform prior to the changes taking effect.
14.3 Your continued use of the 999php platform following the publication of any amendment to this Privacy Policy constitutes your acceptance of the revised policy. If you do not agree with any amendment, you should cease using the platform and may request closure of your account.
14.4 We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal data.
15.1 If you have any questions, concerns, or requests relating to this Privacy Policy or the way 999php handles your personal data, please contact our Data Privacy Officer through any of the following channels:
15.2 We aim to acknowledge all privacy-related enquiries within 3 business days and to provide a full response within 15 business days.
15.3 If you are not satisfied with our response, you have the right to escalate your complaint to the National Privacy Commission of the Philippines.
[email protected] | Available 24/7 via live chat on the platform
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